Privacy Policy
Last updated: March 15, 2025
Information We Collect
At trifenarca, we're committed to protecting your privacy while providing exceptional financial services. We collect various types of information to deliver personalized, cost-effective solutions that meet your unique financial needs.
Personal Information
When you engage with our services, we collect essential personal details including your name, email address, phone number, and postal address. For Australian residents, we also collect relevant identification numbers as required by financial regulations.
- Contact details for service delivery and communication
- Financial information necessary for tailored recommendations
- Employment and income details for eligibility assessments
- Banking information for secure transaction processing
- Government-issued identification as required by law
Technical Information
Our website automatically collects technical data to enhance your browsing experience and ensure optimal performance. This includes your IP address, browser type, device information, and interaction patterns with our platform.
How We Use Your Information
Your information enables us to provide comprehensive financial services while maintaining the highest standards of security and compliance. We use this data strategically to enhance your experience and deliver value-driven solutions.
| Purpose | Data Used |
|---|---|
| Service Delivery | Contact details, financial information, preferences |
| Compliance & Verification | Identification documents, employment records |
| Communication | Email, phone, postal address |
| Platform Improvement | Usage patterns, technical data |
We process your information based on legitimate business interests, contractual obligations, and your explicit consent. Our team regularly reviews data usage to ensure alignment with current privacy standards and regulatory requirements.
Data Sharing and Third-Party Relationships
trifenarca maintains strict controls over data sharing, working only with trusted partners who meet our rigorous security standards. We never sell personal information to third parties for marketing purposes.
Authorized Service Providers
We collaborate with carefully selected service providers to deliver comprehensive financial solutions. These partners include payment processors, compliance verification services, and secure cloud storage providers operating within Australia.
- Payment processing companies for secure transaction handling
- Identity verification services for regulatory compliance
- Cloud storage providers with Australian data residency
- Professional service firms for legal and accounting support
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with anti-money laundering regulations, taxation requirements, and financial services legislation.
Your Privacy Rights
As an individual whose data we process, you have significant rights regarding your personal information. We're committed to honoring these rights promptly and transparently.
Access and Portability
You can request a comprehensive copy of all personal information we hold about you. We'll provide this data in a structured, commonly used format within 30 days of your request. This includes transaction histories, communication records, and profile information.
Correction and Updates
If you notice inaccuracies in your personal information, you can request corrections at any time. We'll update our records promptly and notify relevant third parties where necessary to ensure consistency across all systems.
Deletion and Erasure
You may request deletion of your personal information, subject to legal retention requirements. We'll permanently remove data that's no longer necessary for business purposes while maintaining records required by Australian financial regulations.
Data Security and Protection
Our security framework employs multiple layers of protection to safeguard your information against unauthorized access, alteration, or disclosure. We invest continuously in advanced security technologies and staff training.
Technical Safeguards
- 256-bit SSL encryption for all data transmissions
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated backup systems with encrypted storage
- Intrusion detection and monitoring systems
Physical and Administrative Controls
Our offices maintain restricted access protocols, and all staff undergo comprehensive privacy training. We maintain detailed incident response procedures and conduct regular security awareness programs.
Data Retention and Deletion
We retain personal information only as long as necessary for legitimate business purposes and regulatory compliance. Our retention schedule balances your privacy rights with legal obligations under Australian financial services law.
Retention Periods
Active customer data remains accessible during your relationship with trifenarca. Following account closure, we retain essential records for seven years as required by Australian taxation and corporate laws, then securely delete all remaining personal information.
Secure Deletion Process
When data reaches its retention limit, we employ certified deletion methods that render information completely unrecoverable. This includes overwriting digital storage media and physically destroying hardware when necessary.
International Data Transfers
While trifenarca primarily operates within Australia, some service providers may process data internationally. We ensure adequate protection through contractual safeguards and compliance with Australian Privacy Principles.
Any international transfers occur only with service providers who demonstrate equivalent privacy protections and agree to handle Australian customer data according to local privacy standards.
Changes to This Policy
We review and update this privacy policy annually, or when significant changes occur in our data processing activities. We'll notify you of material changes through email and prominent website notices.
Continued use of our services following policy updates constitutes acceptance of the revised terms. However, we'll seek explicit consent for any changes that significantly expand data collection or sharing practices.
Privacy Contact Information
trifenarca Privacy Team
185 George St, Bundaberg West QLD 4670, Australia
Email: privacy@trifenarca.com
Phone: +61423411831
For privacy-related inquiries, complaints, or to exercise your rights, contact our dedicated privacy team. We respond to all requests within 30 days and provide regular updates on complex matters.